HIFI Labs LLC – Terms of Service and Privacy Policy

Terms of Service

By using the HIFI Labs website or services, you agree to the following terms:

  • Services Provided: HIFI Labs LLC (the “Company”) facilitates HPLC testing services. We provide analysis results (such as Certificates of Analysis) for samples you submit. All services are provided for research and informational purposes only.

  • Informational Use Only: HIFI Labs’ services are not medical or professional advice. Test results are not intended for any clinical, therapeutic, or diagnostic use. They are provided solely as information about the sample tested. No results or content on our site is intended to diagnose, treat, cure, or prevent any disease, and you should not use them to make medical decisions or health claims.

  • No Endorsement or Warranty: We do not endorse or recommend the use of any product that is tested. The analytical results we provide do not imply that a product is safe, effective, or legal for any specific use. All services, information, and products are provided “as is” without any warranty. HIFI Labs makes no guarantees about accuracy, completeness, or fitness for a particular purpose of the testing results or lab supplies.

  • Research & Lab Use Only: All results are intended for laboratory research use only. You are solely responsible for ensuring that your use of any test results or products complies with all applicable laws and regulations.

  • Limitation of Liability: To the fullest extent permitted by law, HIFI Labs LLC is not liable for any damages or losses arising from your use of our website, services, test results, or products. This includes any indirect, incidental, or consequential damages. In all cases, our total liability is limited to the amount you paid to HIFI Labs for the relevant service or product. By using our services, you assume all responsibility for any actions you take based on the information or products provided.

  • Governing Law: These terms are governed by the laws of the State of Florida, U.S.A., without regard to its conflict of law principles. Any dispute arising from these terms or your use of the services will be subject to the jurisdiction of the courts of Florida.

(By using this site and services, you acknowledge that you have read and agree to these Terms of Service.)

Privacy Policy

Your privacy is important to us. This Privacy Policy explains what personal information HIFI Labs LLC collects, how we use it, how we share it, and your rights regarding that information. By using our services, you consent to the practices described in this policy.

Personal Information We Collect: We collect personal information that you provide directly to us when you use our site or services, such as when you place an order or contact us. This information may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (e.g. credit card details for order processing)

  • Order details and history (e.g. the tests or products you have ordered)

  • Other information you choose to provide (for example, information you share when contacting customer support or through online forms)

We may also collect certain information automatically when you visit our website (such as IP address, browser type, and cookies) to help improve our services, but any such usage tracking is subject to this Privacy Policy as well.

How We Use Your Information: HIFI Labs uses the personal information we collect for the following purposes:

  • Order Processing and Services: To process, fulfill, and deliver your orders for tests or lab supplies. (For example, we use your information to ship products to you and to coordinate with partner labs to perform the requested peptide tests and deliver results.)

  • Communication and Support: To communicate with you about your orders, send confirmations and updates, and respond to your inquiries or support requests. This includes contacting you via email or phone for customer service or to provide test results.

  • Improvement of Services: To improve and personalize our website, products, and services. Your information helps us optimize user experience and develop new features or offerings.

  • Legal Compliance: To comply with applicable laws and regulations. For instance, we may use and retain records of your transactions for tax, accounting, and regulatory purposes or to fulfill legal reporting obligations.

We will not use your personal information for any purpose that is incompatible with the above without asking for your consent first.

Information Sharing and Disclosure: HIFI Labs respects your privacy and does not sell or rent your personal information to third parties. We only share your information in limited circumstances:

  • Partner Labs: We share the necessary details of your order (and only the information required) with our partner laboratories strictly for the purpose of processing your tests and generating results. For example, we might provide a lab with a code or your first name and sample information so they can identify your sample and perform the analysis. The labs are contractually obligated to protect your data and use it only for testing your samples.

  • Service Providers: In order to run our business and fulfill your orders, we may share relevant information with trusted service providers who perform services on our behalf. This includes companies that process payments (to handle your credit card transactions securely) or shipping carriers (to deliver lab supplies or testing kits to you). These providers are given only the information necessary to perform their functions and are obligated to keep your information confidential.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request (such as a subpoena, court order, or government regulation). In such cases, we will only share the information that is legally necessary to comply with our obligations.

Aside from the purposes above, we will not share your personal data with any third party unless we have your consent or are otherwise legally permitted or required to do so.

Your Rights Regarding Your Data: You have certain rights concerning your personal information that we hold:

  • Access: You have the right to request a copy of the personal information we have about you. We will provide you with a summary of the data we maintain, upon verification of your identity.

  • Correction: If any of your personal details are incorrect or outdated, you have the right to request that we correct or update that information. We strive to ensure that all data is accurate and up to date.

  • Deletion: You have the right to request deletion of your personal information. Upon your request (and subject to any legal obligations to retain data), we will delete or anonymize the personal data we have about you. Please note that if you request deletion of information that is necessary for us to provide services to you (for example, contact or order info), we may no longer be able to fulfill those services or provide previously generated test results once the data is deleted.

To exercise any of these rights, you can contact us using the information provided in the “Contact Us” section below. We will respond to your requests in accordance with applicable data protection laws.

Data Security: HIFI Labs takes reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security practices and restrict access to your information to authorized personnel and partners only. However, please understand that no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Changes to This Privacy Policy: We may update or revise this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes signifies your acceptance of the revised Privacy Policy.

Contact Us: If you have any questions about these terms or our privacy practices, or if you wish to exercise your privacy rights, please contact us at support@hifilaboratories.com. You may also reach us by mail at: HIFI LABS LLC 24850 OLD 41 rd, Unit 17-18, Bonita Springs, FL 34135

Thank you for choosing HIFI Labs. We are committed to protecting your privacy and providing a safe, transparent service for all users.